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1. Hotel Quick™ as agent. Please note that Hotel Quick™ acts as a hotel booking agent. Hotel Quick™ does not itself provide the hotel accommodation. Your contract for the provision of the accommodation is with your host hotel. Hotel Quick™ is part of the leading hotel agency group, Surest Limited.
2. Reservations.
Reservations are not confirmed until you receive a Hotel Quick™ Reservation reference that commences with 'B' (not an Enquiry or Request number) by Email, telephone or fax. Hotel Quick™ accepts no liability for people who arrive at our hotel accommodation before receipt of this reservation number.
3. Cancellations and alterations. If you need to cancel or change your accommodation and provide Hotel Quick™ with 3 working days notice (Monday to Friday) only a fee of £20 / €25 / $30 is payable (except Hidden Gem cancellations and alterations. See separate cancellations and alterations terms below). Cancellations or changes made within 2 working days of the original arrival date at the accommodation will incur the full discount value of the first night's stay. As these cancellation terms are strictly applied, Hotel Quick™ advises guests to obtain personal travel insurance covering their hotel accommodation.
Some hotel reservation and cancellation policies differ from Hotel Quick’s general hotel policy. Such exceptions are clearly marked on all relevant website pages.
Hidden Gem cancellations and alterations do not incur the £20 / €25 / $30 cancellation fee but will incur the value of the first night's stay if cancelled within 2 working days of the arrival date. (Please note that Hidden Gems that are offered with Advanced Purchase rates are not refundable as this is a strict clause of all hotels' Advanced Purchase rates).
4. Complaints.
Hotel Quick™ has made every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a complaint, guests may contact Hotel Quick™ during their stay at the hotel and we will do our utmost to assist you. However, ultimately we cannot accept liability for guest dissatisfaction with a hotel. Hotel Quick™ cannot assist guests who first submit complaints after departing the hotel accommodation.
5. Information.
Much of the accommodation information provided on our web site and by our reservation centre is supplied by each hotel. Whilst every care has been taken to ensure that all information provided online, by telephone and facsimile is accurate, Hotel Quick™ cannot be held liable for any errors or omissions it may inadvertently contain.
6. Price Guarantee.
The Best Price Guarantee applies to existing Hotel Quick™ reservations. The price guarantee requires that a lower competitive price is available for the same hotel, room type, date and identical package (B&B or Room only) with all taxes included. Application must be made to Hotel Quick™ within 24 hours of purchase and at least 3 working days before the first date of stay. Hotel Quick™ will refund the full difference in price to the credit or debit card used for payment.
7. Availability.
Confirmations are made by Hotel Quick™ on the basis of availability information supplied by hotels. In the unlikely event that Hotel Quick™ is advised by a hotel, for any reason, that a room is not available after Hotel Quick™ has issued confirmation to a guest, Hotel Quick™ reserves the right to cancel the reservation with a full refund to the guest. Under such circumstances Hotel Quick's liability is limited to the payment received for the accommodation booked via Hotel Quick™ and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation.
8. Hotel Reservations.
Hotel Quick™ professionally places reservations at selected hotels in accordance with instructions received from guests. In the unlikely event of an error between Hotel Quick™ and a hotel that leads to a mistake or omission in the reservation of guest accommodation, Hotel Quick™ will do its utmost to resolve the error and provide the required accommodation or, in agreement with the guest, comparable accommodation. Hotel Quick's liability is limited to the payment received for the accommodation booked via Hotel Quick™. Hotel Quick's liability does not extend to travel commitments or other costs.
9. Room requests (incl. smoking rooms and disabled rooms).
It is important to note that certain room requirements can only be requested by Hotel Quick™ and are not guaranteed by all hotels. Aspects of your accommodation that can be requested but not guaranteed are: smoking rooms (which is strongly requested when specified on your reservation submission but cannot be guaranteed), triple rooms with 3 separate beds (all triple rooms will provide beds for 3 people but some hotels may deem a room with a double and single bed – a triple room), particular room positions within a hotel such as rooms with a view or rooms on a particular floor. Hotel Quick™ will endeavour to meet all such requests but can accept no liability if a hotel fails to meet a request. If you require a room with disabled facilities please submit your booking request by telephoning Hotel Quick™ 0800 692 8000 (+44 1872 266 193).
10. Privacy policy.
Hotel Quick™ gathers personal and contact details purely for the purpose of confirming your hotel reservation and contacting you in the event of any changes to your hotel reservation. Hotel Quick™ will never pass on any personal or contact details to a third party. At any stage following a reservation you may request Hotel Quick™ to remove your contact details from our database records.
11. Currencies.
In order to place your hotel reservation, Hotel Quick™ takes full payment at the time of booking. Hotel Quick™ accepts payment in £Sterling, €Euros and $US Dollars at unbeatable rates in each currency. Our website will automatically present the hotel prices in your own local currency but should you wish to change this please select your currency of choice from the options at the bottom or top of all pages showing pricing. If you would prefer to speak to one of our Expert Advisors please phone the number at the top of this page.
12. Disputes.
Any dispute or claim against Hotel Quick™ shall be governed by English law and is subject to the exclusive jurisdiction of English courts.
Best price guaranteed.
No booking fees. All taxes included.
Rates are for total stay, no hidden extras.
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